This Privacy Policy explains how SilaiNow collects, uses, shares, and protects your information when you use our website, progressive web app, and related services (together, the “Services”).
1) Information We Collect
- Account info: phone number, name, and (optional) email address.
- Order info: service selections, garment details, notes, and measurement profiles you submit.
- Address info: pickup and delivery addresses.
- Usage info: basic device and app events to help us improve performance and reliability.
2) How We Use Your Information
- To verify your account and provide services (pickup, tailoring updates, delivery).
- To process payments and wallet transactions.
- To provide customer support and resolve issues.
- To improve product experience, safety, and fraud prevention.
- To run promotions and referral programs (when applicable).
3) Sharing of Information
We do not sell your personal information. We may share limited information with:
- Service partners (tailors/logistics) to fulfill your booking.
- Payment providers to process transactions.
- Vendors who help us operate the Services (hosting, analytics, support tooling).
- Authorities when required by law or to protect rights and safety.
4) Data Retention
We keep your information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary by data type and context.
5) Your Choices
- You can review and update profile details within the app.
- You can opt out of promotional messages where applicable.
- You can request deletion of your account by contacting support (subject to legal retention needs).
6) Security
We use reasonable safeguards designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7) Children’s Privacy
Our Services are not intended for children under 13. If you believe a child has provided information to us, contact support and we will take appropriate steps.
8) Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above when changes are made.
9) Contact
Questions or concerns about privacy? Contact us via in-app support or WhatsApp. You can also read our Terms of Service.